Refund Policy
This page is about money you pay to Harshel solutions for a Furnishr membership on the Plans page. It does not cover rent, sale price, or deposits you agree with another person. Furnishr never takes that furniture money, so we cannot refund it.
What you are paying for
You buy one month of access at a time, for the buyer side, the seller side, or both. There is no automatic renewal. When that month ends, your account returns to the free tier for that side unless you pay for another month. Browsing and wishlist stay free.
- Buyer plans: a limit on qualified owner contacts in each rolling 30-day window while the paid month is active.
- Seller plans: a limit on how many listings can be live at once during that month.
- Sending a request does not use a contact. One contact is used when an owner accepts your request.
- Unused contacts or listing capacity for that month do not carry forward to the next month and are not paid out as cash.
Refunds for membership payments
- We do not refund a month you have already paid for while you still have access under that payment.
- If the payment did not complete, the paid plan does not start.
- If money was taken but the plan never activated, or you were charged twice for the same month, email [email protected] with the payment reference and we will fix it after we confirm the error.
- If the payment provider reverses a charge, the plan bought with that payment ends and the account returns to the free allowance for that product.
When a paid seller month ends, listings that are already live can stay up and you can still accept requests on them. You cannot publish new listings until you are within the free limit or buy another seller month. After you accept a rental, that listing stays in browse and is hidden for the booked dates. An accepted sale leaves browse and stays off browse once the sale is complete. Prices are in Indian rupees and include GST where it applies. Refunds go back to the original payment method, not as cash or furniture credit. Where the law requires a refund we have not listed here, we follow that law.
Rentals and sales between users
Price, deposits, damage, no-shows, and pickup problems are between the two people. Withdrawing a pending request does not create a Furnishr refund. For a membership question, email [email protected]. For the item itself, talk to the other person first; for serious conduct or safety concerns, email us as well.