Privacy Policy
Harshel solutions runs Furnishr, a marketplace for furniture in Bengaluru. This page explains what personal information we collect, how we use it, and how to reach us. We do not sell your data or use it for advertising.
Who we are
Harshel solutions, 1st Cross, Babusapalya, Kalyan nagar post, Bengaluru - 560043. Questions about privacy: [email protected] or +91 8148411412.
What we collect
- Account: mobile number, display name, and city. You sign in with a one-time code sent by SMS. We do not use Google, Facebook, Apple, or a password.
- Listings: what you put on a listing, including text, photos, price, category, condition, size, and the pickup area you choose.
- Location for listings: the neighbourhood and pin you set. We store the exact pin. Others see the neighbourhood and an approximate pin on the map until a request on that listing is approved.
- Using the site: requests you send or receive, saved listings, blocks, and notices about your account. If you tap “Use my location”, we use that once to suggest an area, not in the background.
- Membership: your plan and whether a Furnishr membership payment went through, plus GST records we must keep. Card and UPI details are entered on our payment partner’s page; we do not store your full card number or UPI PIN.
- Verified badge (optional): you can list without PAN verification. If you choose it, you confirm that we may send your PAN, the name on the card, and your date of birth to our verification partner for a one-time match. We keep whether it passed and a masked reference, not your full PAN.
- Support: what you send us by email or phone so we can help you.
- Which pages are opened: a count of page addresses, such as Home or Browse, so we can see what people use. That count does not use cookies, does not include your name or phone number, and is not shared with advertisers.
What other people see
Your display name, listings, neighbourhood, approximate map pin, and a Verified badge if you completed optional PAN verification. Your mobile number is not public. After a request is approved, you and the other person see each other’s name and number to arrange pickup. Messages or calls you have outside Furnishr are between you and them.
How we use it
To run accounts and listings, send sign-in codes and service notices, apply plan limits, take membership payments, show optional verification, reduce abuse, reply to support, and keep records the law requires. We do not send promotional SMS or email.
Who else may see it
- The other person on an approved request sees your name and mobile number for pickup.
- Our payment partner (Cashfree) charges a Furnishr membership only. Rent and sale payments between users are not through us.
- Our SMS provider delivers sign-in codes.
- A verification partner, only if you start optional PAN verification.
- Service providers that host the site and store photos and data on our behalf, under contract.
- Authorities, when the law requires it, or to look into serious fraud or abuse.
We do not share your data with advertisers or data brokers.
Sign-in and cookies
We use a sign-in code, not ad or tracking cookies. Your browser may remember that you are signed in until you sign out or clear site data. Paying for membership may use cookies on the payment partner’s page. Do not stay signed in on a shared phone or computer. We will never ask for your sign-in code or full PAN by email.
How long we keep it
We keep account and marketplace data while your account is open. If you start PAN verification, we send your PAN, the name on the card, and your date of birth to our verification partner for that check only. We do not store the full PAN or date of birth. We keep a masked reference while the account is open, and a one-way code so the same PAN cannot be verified on a second account. Failed or abandoned PAN attempts are deleted after 90 days.
When you close your account we delete the masked PAN reference. We keep the one-way code. It cannot be turned back into your PAN. We keep it to prevent fraud: the same PAN cannot be used to open another account. That is a fraud-prevention record, not a copy of your PAN.
Notices in your account are deleted when you close it, and otherwise after one year. Plan usage records stay with the membership invoice they belong to. Tax invoices and membership payment records stay, because the law requires them. Records of admin actions, including the fact that an account was closed, are kept for 8 years. The closure record does not include your name, phone number, or PAN.
Closing your account removes your phone number, so you can register again with the same number. That signup is a new account. Your display name, listing pins, and photos are removed. The closed account row stays so invoices still have somewhere to point. It no longer has your phone number or name. Closing the account also records that you withdrew your agreement to this policy.
Security
We use reasonable technical and organisational measures to protect your data. Payment details are handled on the payment partner’s site. No online service can guarantee perfect security. Use your own number, keep your code private, and sign out on shared devices.
Your choices
You can change your display name, download a copy of your data, or close your account from Settings in your profile menu. You can also email [email protected]. If we cannot do what you ask, we will explain why.
Age
Furnishr is for adults 18 and over. If you think a child has an account, email [email protected] and we will close it.
Changes
We may update this page. The date at the top is the current version. If the version changes, we ask you to agree again before you keep using the account. If you disagree after a change, you can stop using Furnishr and close your account.
Other websites
Membership payment and the map may use other companies’ services. Their privacy rules apply on their pages. We do not control third-party sites linked from Furnishr.